Luckily, the web environment and Digital Marketing have given us multiple metrics to measure satisfaction levels, such as:
NPS
The Net Promoter Score (NPS) is based on a simple taiwan phone number data question: “On a scale of 0 to 10, how likely are you to recommend our products/services to a friend?”
The average score your customers give you is the NPS and, of course, the higher it is, the more satisfied they are.
Comments and mentions of the brand
Customer Engagement
This is a metric that can also be measured by Ii wanted to find a suitable option other metrics. In general, it refers to the level of customer engagement, which gives an indication of customer satisfaction and appreciation.
If the vast majority of these users are responsive and willing to interact at all times, these are excellent signs!
Conclusion
If you’ve read this far, you already know why it’s so important to generate satisfied customers and what the key actions are to achieve this.
of your business and its profitability.
Remember: it is always cheaper to satisfy and retain a customer than to gain a new one .
And, in turn, a satisfied customer can become a brand ambassador who attracts many other buyers.
Finally, ensuring a good experience will dt leads encourage users to share information that you can use as key data for decision-making.Surprising, right?Did this content meet your expectations? If you want to continue acquiring key information to improve customer experience and increase engagement, download and read the 3rd edition of Rock Content Magazine , which covers the topic in detail!