Today I want to tell you an illustrative story about how low-level personnel can ruin a lot of business.
Yesterday, I went to Etazh on Novoslobodskaya to have breakfast. It was 9:30 and few cafes were open in Moscow.
I stepped into the establishment in a
good mood and started singapore telegram data going upstairs. They have a non-smoking room upstairs, so I headed there.
My brisk pace was interrupted by a security guard.
“Young man, there’s no one working there, where are you going?” he began rudely.
“I need to go to the non-smoking room,” I replied.
“The non-smoking section is closed. Go to the smoking section,” he advised me european leads rudely.
There was nothing to do, I quickly glanced around the room and chose a place that was away from people, so that I would breathe in less of this filth.
“Hey, young man, where are you going? Can’t you see that it’s been washed?” the security european leads uard was indignant.
I didn’t see any of the signs that are usually put up when washing the floor, or any cleaning Afghanistan telegram phone resource ladies there.
There was no point in me arguing with him
I just turned around and left. It left a very unpleasant aftertaste.
I met Etazh about 4 years ago and became their regular customer. Over the years, I and my companies have left them several hundred thousand rubles.
Some will say little…
But, friends, I could have been their visitor for many years. And left them with even more money. I could have continued recommending them to my friends.
What happened yesterday?
Yesterday a security guard deprived “Etaj” of a regular customer, I began to dissuade my friends from going there and wrote this post here.
It is difficult to describe the losses of “Etaj” from these actions. But I am sure that I am not the only one.
At the same time, in “Etazh” they “train” the waiters very well. But an ordinary security guard ruins all the initiatives.
Yesterday our company left 10,000 rubles for Friday’s instead of “Etazh”. That’s how it is.